Frequently Asked Questions
Who can I speak to immediately if I am in a crisis, or experiencing suicidal or homicidal thoughts?
If you are in a crisis, if another person may be in danger, or if you are experiencing suicidal or homicidal thoughts, don’t use this site. Call 000 or the following resources can provide you with immediate help:
Beyond Blue – 1300 22 46 36 – Talk to a trained mental health professional any time of the day or night. Calls are confidential.
Lifeline Australia – 13 11 14 – This is a 24-hour crisis support telephone service. Lifeline provides 24/7 crisis support and suicide prevention services.
Suicide Call Back Service – 1300 659 467 – This is a national service that provides free 24/7 phone, video and online professional counselling to people who are affected by suicide.
Do I need a referral to make an appointment?
No, you’re welcome to book without a referral. However, if you wish to claim a Medicare rebate, you’ll need a Mental Health Care Plan and referral from your GP, psychiatrist, or paediatrician.
How do I book an appointment?
Bookings are made through our online booking system, which allows you to view Pia’s availability and choose a time that suits you. You’re also welcome to book future sessions directly with Pia after your first appointment. We recommend booking a few sessions in advance when you book your initial session to avoid longer gaps between appointments.
Please note: Our admin support is virtual, so you won’t see a receptionist at the clinic. When you arrive, make yourself comfortable with a tea or coffee in the waiting area — Pia will meet you there at your scheduled time.
How should I prepare for my first appointment?
After booking, you’ll receive an email with a health history intake form. Please complete this before your appointment — it confirms your session. If you have a Mental Health Care Plan, upload it via the form along with your Medicare card details so we can process any rebates for you.
What happens when I arrive?
We’re located on the second floor of the Taylor Medical Centre. Take the lift or stairs, turn left, and you’ll see the clinic entrance. Feel free to help yourself to a tea or coffee while you wait — Pia will meet you in the waiting area at your appointment time.
Where can I park?
- Client parking is available in the second car park next to the car park with the boom gate.
- Metered street parking is also available on Catherine Street.
What is the length and frequency of sessions?
- Sessions are 50 minutes and typically held weekly or fortnightly, though some clients attend monthly depending on their needs. This can be discussed with Pia in the first session.
What are EMDR Intensives?
EMDR Intensives are longer, focused sessions designed to help you process trauma more efficiently than in weekly therapy. These are particularly helpful for those wanting to work through distressing memories, PTSD, or emotional blocks in a condensed timeframe. Intensives are typically held on a Friday and Saturday.
If you’re interested, book a session with Pia to discuss whether this format is right for you.
Do you provide letters or reports?
We’re happy to provide brief progress letters to your GP (as required by Medicare). Other letters or reports such as letters for school or university accomodations are charged based on the time taken, in 15-minute increments.
Please note: We do not provide medico-legal reports.
Why should I commit to therapy?
Therapy offers dedicated, unbiased support that’s different from what friends or family can provide. You might choose therapy to:
- Work through recurring challenges or emotional pain
- Improve your relationships
- Understand yourself better
- Break unhelpful patterns
- Learn coping skills
- Feel more in control and connected to your life
Working with a skilled therapist gives you the tools, insight, and space to move forward with more clarity and confidence.
Book an Appointment
You can book an appointment straight into my calendar by clicking the button below